In order for conflict to go
well, and for us to maximize its benefits and minimize its potential harm, I
believe we must do the following. 
First, we must be completely
honest in expressing ourselves. This can be difficult, especially when we
notice others may be becoming angry, offended, or upset.  Not getting everything out on the table
though increases the chances for a poor resolution and poor results.  If we hold it in, the more likely we will
hold a grudge or not feel validated. 
Completely expressing ourselves, our views, opinions, feelings, etc.
will lead to better resolutions and minimize the need for conflict again in the
future.  Under the right circumstances,
we must have the courage to share “it all” so that we can come away with the
best outcome.        
Second, we must ensure we are
saying things for the right reasons. Is what we are saying out of spite, or
anger?  Are our words based purely on
emotions or the heat of the moment?  If
we notice the person we are speaking to is getting upset do we begin to get
upset ourselves? Our intentions must be pure and what we are saying must be because
of love or concern for the other person. 
We should try to share facts about our feelings and avoid emotional
responses that are not really true to the way we actually feel or believe.  Seeing the other person as a person, and
trying to create a win-win situation will help our conflict go well.       
Third, we must be prepared to
listen without getting offended ourselves. What the other person may say may be
out of spite or anger so it is important going in to a conflicted situation that
we understand this.  We should not become
easily offended or angry ourselves, even if the person says things that are
offensive.  Rather we should listen for
what they are truly trying to express and try to understand why they may be
upset.  Having an open mind and being
patient while listening will do a lot of good in coming to a resolution.  There have been plenty of situations in my
life where simply listening “saved the day” and quickly resolved a
conflict.   
As we face our fear of
conflict, we will find better success and outcomes in life. This does not mean
all difficult conflicts will always end well but the net result of facing
conflict will be much better than trying to avoid it for the rest of our lives.
 Again, relationships become strengthened
through healthy conflict and healthy conflict builds us.  Let’s approach conflict the right way and use
it to our advantage.    
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