“Few companies in any industry truly understand the enormous leverage of retaining clients.”
Fortune Magazine, December 1995
“Getting clients is only half the battle…keeping them is the real challenge. Keep what you’ve worked so hard to get.”
John Gamble
“To open a shop is easy, to keep it open is an art.”
Confucius
“Any company that drives forward while looking out the rearview mirror will, sooner or later, run into a brick wall. Urgency comes when everyone knows there is a brick wall out there, but that the wall is far enough away so there is still time to turn the wheel and avoid the crash. Top management’s responsibility is to make sure that wall always appears just a little closer than it really is.”
Hamel & Prahalad, Competing for the Future
“To know and not to do, is not yet to know.”
Zen philosophy
"The best way to run an organization is also the best way to treat people."
Sherman Roberts
“Men cannot really long rest content with mediocrity once they see excellence is within their reach.”
Author Unknown
“Begin with the end in mind”
Stephen Covey
“People don’t care how much you know about them once they know how much you care about them.”
Harvey Mackay
"I have yet to find a man, whatever his situation in life, who did not do better work and put forth greater effort under a spirit of approval than he ever would do under a spirit of criticism.”
Charles M. Schwab
“If you make a sale you make a living. If you make an investment of time and good service in a customer, you can make a fortune.”
Jim Rohn
“People do what you model and inspect, not what you expect.”
Anonymous
“Trust takes a long time to build, but it can be lost in a split second.”
John Gamble
“Compensation is what you give people for doing the job they were hired to do. Recognition, on the other hand celebrates an effort beyond the call of duty.”
Unknown
“Men and women want to do a good job, a creative job, and if they are provided the proper environment, they will do so.”
Bill Hewlett
“Bureaucracy blocks initiative and creativity at every turn.”
Hamel & Prahalad, Competing for the Future
“Empowerment without direction is anarchy.”
Hamel & Prahalad, Competing for the Future
“It’s not surprising that when a company’s mission is largely undifferentiated from that of its competitors, employees may be less than inspired. What value is a mission statement, if it is totally undifferentiated?”
Hamel & Prahalad, Competing for the Future
“Every employee has the right to feel that he or she is contributing to the building of a legacy—something of value that is bigger and more lasting than anything that one could accomplish on one’s own. Many companies are beginning to realize that all their employees have brains. How many companies, understand that their employees have hearts as well?”
Hamel & Prahalad, Competing for the Future
“One of the stepping stones to a world-class operation is to tap into the creative and intellectual power of each and every employee.”
Harold A. Poling
“People want to feel they’ve made a contribution—that they are doing worthwhile work. Few people are motivated only by money. People want to feel that what they do makes a difference in the world.”
Frances Hesselbein
“Helping human beings fulfill their potential is a moral responsibility, but it’s also good business. “
Ralph Stayer
“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”
Albert Einstein
“When the rate of change inside your organization is less than the rate of change outside your organization, the end is in sight.”
Jack Welch
“It is vital that you motivate your people—customer, employee, vendors, suppliers—anyone who can contribute to the company’s success.”
Robert Evans
“In global competition the only defense is a vigorous offense.”
Hamel & Prahalad, Competing for the Future
Richard Scott
“Treat your employees exactly as you want them to treat your best customers.”
Stephen R. Covey
“We are often so busy cutting through the undergrowth we don’t even realize we’re in the wrong jungle.”
Stephen R. Covey
“Helping people be right is more productive than proving them wrong.”
Marshall Goldsmith
“Comfort is not the objective in a visionary company. Indeed, visionary companies install powerful mechanisms to create discomfort to obliterate complacency and thereby stimulate change and improvement before the external world demands it.”
Author Unknown
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